If you no longer wish to receive any text alerts from SMUD, simply respond stop to the most recent text you received. Be sure to reply yes when you receive the text from SMUD. Verify your text-enabled phone number or request another confirmation text. To receive text alerts, log in to My Account and select Manage alerts. Your text alert may be pending because SMUD has not received your opt-in confirmation, your phone number is incorrect or your phone number is not text enabled. For these alerts, you'll need to reply to it with a confirmation code. The exception is some financial transaction alerts require a slightly different verification process. If your phone has previously received SMUD text alerts and you're only changing or adding an alert, no verification is necessary in most cases.You'll need to reply yes to register your phone for any subsequent notifications. The first time you sign up for text alerts, we'll send a verification text message to your phone with instructions.Log in to My Account and select Manage alerts. Please check with your carrier for the terms of your plans. However, usage rates of your wireless carrier may apply. Scheduled payments will be canceled if you delete the payment method that was used to set up the payment. What happens if I delete the payment method that was used to set up the payment? Log in to My Account and select View payments to cancel a payment that has a scheduled or pending status. If you have an invalid payment method on file, update with valid payment information. Log in to My Account and make a payment with a valid payment method. There is no fee for a rejected credit card payment. You will be charged a return check fee of $18 if your online payment is returned. What should I do if my payment is rejected? Log in to My Account and select View payments. Payments will post to your account on your payment date. Visa, MasterCard, Discover and electronic checks are accepted online and over the phone. You can also pay over the phone, by mail or in person. To pay online, log in to My Account and select Pay now. If you have questions about the items on your bill, please visit our Understanding your bill page.
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